Support – Maktone Store

At Maktone, we’re committed to providing you with a seamless shopping experience. If you have any questions, concerns, or need assistance, our support team is here to help.

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Customer Service Hours
• Monday to Friday: 9 AM – 6 PM (GMT +8)
• Saturday and Sunday: Closed

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Frequently Asked Questions (FAQ)

How do I place an order?

Placing an order on Maktone is simple! Browse our curated collections, select the items you want, and click “Add to Cart.” When you’re ready, head to checkout, enter your shipping details, and choose your preferred payment method. After payment is confirmed, you’ll receive an order confirmation email.

How can I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor your order’s progress.

What if my order is damaged or faulty?

We take great care in ensuring that our products reach you in perfect condition. If you receive a damaged or faulty item, please contact us within 14 days of receiving your order. We’ll guide you through the return process and arrange for a replacement or a refund.

How can I return or exchange an item?

We hope you love everything you order, but if you’re not completely satisfied, we offer returns and exchanges within 14 days of delivery. Products must be unused and in their original condition. To initiate a return or exchange, please contact us via email, and our team will assist you with the process.

Do you ship internationally?

Yes, we do! We offer international shipping to select countries. Shipping costs are calculated at checkout based on your location, and estimated delivery times will be provided during checkout.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods specified at checkout.

How do I contact customer support?

If you need assistance, please feel free to reach out to us. Our team is ready to help!

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If you can’t find the answer you’re looking for, or if you need further assistance, we’re here to help! Please contact us through any of the following channels:

Email:
support@maktone.store

Live Chat:
Click on the live chat icon at the bottom right of your screen to start a conversation with one of our support agents.

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Return & Exchange Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your items, we offer a simple return and exchange process.

Return Conditions:
• Returns are accepted within 14 days of receiving your order.
• Products must be unused, undamaged, and in the original packaging.
• Certain items may not be eligible for return (e.g., personalized or perishable items).

For more information, visit our Return & Exchange Policy.

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Shipping Information

We offer fast and reliable shipping to destinations worldwide. Shipping costs will be calculated at checkout based on your location. Please allow additional time for international orders due to customs processing.

Estimated Delivery Times:
• Domestic orders: 3-5 business days
• International orders: 7-15 business days

For more details, visit our Shipping Policy.

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Privacy & Security

At Maktone, your privacy is our priority. We use industry-standard encryption to ensure your personal information and payment details are safe. For more information on how we handle your data, read our Privacy Policy.

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Stay Connected

Don’t miss out on new arrivals, special offers, and more! Follow us on social media or sign up for our newsletter to stay updated on the latest from Maktone.
• Instagram: @maktone.store
• Facebook: Maktone.store
• Newsletter Signup: Click here to sign up

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Need Further Assistance?

We’re always here to help. If you have any other questions or need assistance with anything, don’t hesitate to get in touch with us. We’re happy to make your Maktone experience as smooth and enjoyable as possible!

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Maktone Customer Support
Your satisfaction is our top priority, and we’re here to ensure you have the best experience.

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